National “other” was created in the late 90’s, and often – the former employees of Western companies. Director General of Inter Alexei Shaposhnikov Alvi created his own company in 2001 after nine years of operation manager in Voerman. Business began with a machine and a few in the office. Now the number of office staff is still small – two managers and four managers, but the drivers and packers – about 30 people, half of them work permanently, half – of the contract. And some of its former employees created their removal company.
“Many companies are positioned in this market. But judging from the site and contact manager of tourism is not worth it. Make a website easily, much more difficult to raise professional packers, it takes at least a year” – says Shaposhnikov. According to the executive director of “Your Move” Maxim Shunkina, training in your company is as follows: the introduction of a rookie team of permanent employees with the experience – which seems useful, but an important task in particular its permission only after a long time.
Emotional Business
Maybe someone has a question: Why study here? Probably many have been found in the transport, which operates a small team, consisting of a pair of boots and a driver. Your job is to take things that are packed by the customer on their own, include them in the car and unloading at the new location. The customer and performer agree on everything oral, loaders do not carry any responsibility for damage to property and the cost of the work on arrival usually increases. commercial transport – is an entirely different set of quality and service.
a couple of weeks ago just a test site ” Indicators of housing market “moved from the old office into a more spacious new building, having enlisted the help of a professional career. Для большинства из сотрудников переезд означал буквально следующее: в пятницу каждый сложил личные вещи в коробки и наклеил на них стикеры с указанием фамилии, этажа и номера будущего кабинета; таким же образом были промаркированы столы, мониторы и системные блоки (информацию о будущей рассадке сотрудники получили от руководства, фирменную тару и стикеры предоставил перевозчик); в понедельник все пришли на новое место, где благополучно разобрали коробки и приступили к работе.
This European standard office relocation. As a general rule, the manager of the company, the company after receiving the application reaches the place where it is estimated that the volume and value of work. The parties then entered into a contract fixing the price, terms, provides for liability for improper performance of interpreter services, etc. In addition, the company provides the customer with instructions and materials for the belongings of personal self-packaging. Usually customers are preparing plans to “seat” of employees at a future time, to discuss items in and out with the owners. The carrier is engaged in packaging and, if necessary, removal of furniture, freight transportation, and disposal of all assets under the plan of the new office.
Housing transfers are constructed according to another scheme, the main difference lies in the fact that the personal belongings of tenants – from forks with spoons to the spread of indoor plants – Pack Airlines staff. The service has been tested and perfected in the West for decades, so the “other” know better forms of transportation. Devised various tricks, like a picture in which clothes can be transported directly on hangers. “We prepare packing lists, which shows the number of boxes and display the contents of each, those boxes and write what is inside. In the place you want to remove the box, assemble furniture, if necessary, may break things into boxes and shelves. However, the client may itself make out the table, thanks to the lists was not confused “- says the head of the Russian representative office of T ea m ally Dmitry Dyagterev. The owners have only money, “Jewelry” and some particularly valuable items.
Not only cubic meters
If private makeshift equipment, usually measured by the cost of labor in man-hours, moving companies as the basic unit of measurement of cubic meters. On average, a working office – is 3 to 3.5 cubic meters. The cost of packing, loading, transportation and shipment of one cubic meter is 800 to 1,200 rubles. – Depending on the conditions of carriage (for example, the need to carry things in the 4 th floor walk or take the elevator, make the change within a city or Moscow – St. Petersburg).
For a move higher prices of the apartments – about 1200 to 2000 rubles. per cubic meter. In a complex and expensive furniture is an additional charge. The average content of two bedroom apartments with all the furniture and personal belongings – about 45 to 50 cubic meters. Accordingly, the mobile services company will cost an average of 50 000 to 65 000 rub. Equally impressive price experts explain the high cost of services if it at the appropriate level. According to them, we are not talking about super-profits: business profitability, according to various estimates, 10-30%.
Experts believe that the pricing is based on cubic meters, more objective and beneficial to the customer. Because of this, the value specified in advance and can not grow, even when the artist took more time or manpower to enforce the order. But the decline – can. Once the Allied Team sculptor moved from one studio to another with all his work. Some figures are more than four meters high, so that part was carried in big cars, and some – the so-called “handlers” (open platforms with cranes). Since the order was without form, a small error in estimating the amount of up and perform the services, reduced costs by 10%. On the issue of portal www.irn.ru , as it did if it erred in the opposite direction, Dmitry Dyagterev said the price would stay in the agreement.
Shunkin Maxim said that during the transfers do much for the customer for free – only to do well, did not disappoint. It may be something to fix, modify, for example, to set the wheel instead of a new lightbox long lost, so after moving the furniture in the client sometimes becomes stronger than ever.
Logistics
Generally, reputable moving companies have at their disposal a well protected, storage heater, which often has been deleted. This allows us to accommodate the relocation of the property at the time, however, is not necessary. Alvi Inter rented a warehouse in northern Moscow, with a total capacity of about 3000 cubic meters. Height of the cellar – 7 m, things are placed in three rows and shelves. “Putting things in themselves may be more than 1.5-2 m, otherwise the property deteriorate, for example, can be fully promyatsya sofa foam and become value”, – explains the subtleties of professional Alexei Shaposhnikov .
In Voerman planned to build its own store a few years ago, but the crisis has made adjustments so that the company has leased the Class A heated, with constant security and opportunity around the clock access. The property is stored in Tarah and special shelves. But the service not only provides storage for a living, how to expand services. In an emergency thing for storage can be placed for free. “For example, in the late afternoon arrive at a new office and learned that he has not finished yet and no protection is downloaded. Client in a panic. We are here ready to bail out and take things to the store to clarify the situation “- explains the manager to work with clients Voerman Dmitry Fomin. Or, for example, deprived of a cross and the sofa does not go through the door: a Customer scandals, quickly think of a solution is not achieved anything in the street does not give up. The airline carried to the store and there she was, until the customer calms down and can not find the optimal solution. Very often, furniture, can be accurately and without prejudice to disassemble and reassemble at the site, says Alex Shaposhnikov.
Additional Services
With the same purpose in Russia running Voerman a special department to deal with high relocation managers, mostly foreigners, in short, providing a new place. Department employees help in finding housing, a suitable school for children and staff – the personal driver, nanny, cleaners. This type of VIP-service, creating a company’s reputation. One day, he has been commissioned to find in Moscow for the wife of one of the expatriates, who was in position, a gynecologist with a knowledge of the Czech language. And while doctors are unable to find a suitable company has provided maternity doctor with an interpreter. In another case, the wife of Japanese football, working with us in the contract, located the driver with knowledge of the Japanese language. More often chosen on the recommendation of the carriers, so that these examples are very useful for obtaining new orders.
Many “advanced” firms offer different options available for additional charge, related to the transfer. Someone willing to help in the development of ergonomics plan accommodation of workers to a new office or even a design project residential or public, anyone can provide cleaning services, on / off family and office equipment, almost all major insurance companies offer full or partial property when moving. Some companies have their own stores of packing materials for those who organize the move. Marketing course: today the customer buys the packer, and his name should take note, next time, may use the services in full.
Service demand
If the “physical” are moving more or less constant, the most active office moving, usually at the end of the quarter or end of the calendar year. For example, in relation to the Inter Alvi room to move to the office – about 50/50. And in “Your Move” in the offices occupy a large volume, but in “pieces” of a transportation office has about 10 apartments. “For individuals, which is used to designate the middle class, professional service traffic is probably still a bit expensive, bought it from people with incomes above average”, – says Dmitry Diaghilev.
However, experts say, Russia, the emerging culture of the office operations. Dmitri Fomin, believes that somewhere in 2001 market is growing each year in physical terms by 20% and the year of the crisis of 2009 was an exception. The reason is simple: before 2008, the company constantly migrated to a larger location, with the onset of the crisis of continuous fever, but in a different direction – have become “package.” But in 2010 no orders with pleasure. So the transport market, as a kind of mirror of the real estate market has reacted to the crisis with a delay of one year.
“Since last year, companies are constantly asked to incredible discounts. We had to make some concessions, the average for this period we have” sunk “in prices by 15%. Now it actually works at a price of 2007-2008 “-. says Shaposhnikov. In your opinion, now is the revival, which can be associated with the start of the season or business, people are tired of postponing the decision.
Help
The market estimates by the players themselves are ambiguous, although close to each other, experts www.irn.ru . Shunkin Maxim said in Moscow alone, about 300 companies, companies of various sizes, of which actually performs the quality of the movement, who claim to be such (he was skeptical of calls “VIP Companies” – in quotes). Of these, only 15 to 20 – very large and solid. Among the best in your opinion, as before, approximately 80% of foreign companies. Alexei Shaposhnikov also believes that the really big companies – a couple dozen, but in his opinion, Russian companies were heading west, so that the latter is a leading less – less than 10. It remains an open question as to what the company sees great size. Some say that these are companies that carry more than 1500 cubic meters per month, others call it the bar is the largest in 5000 cubes. If it is judged by popularity, then Fomin considers that “ear” from -7 to 8 companies, five of them – international.
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